Refund Policy
Effective Date: May 1st, 2024
At Keystone Accounting Services LLC, we strive to provide high-quality accounting, bookkeeping, payroll, and tax services. However, we understand that situations may arise where you feel the need to request a refund. This Refund Policy explains the conditions under which we offer refunds.
1. General Refund Policy
Our services are generally non-refundable due to the nature of the work we do, as services such as bookkeeping, tax filing, and payroll management are time-sensitive and personalized. Once a service has been completed or initiated, refunds will not be issued except in the following circumstances:
Error or Miscommunication: If there was an error or misunderstanding on our part regarding the service provided, we will work with you to resolve the issue and offer a partial or full refund, depending on the situation.
Inability to Provide Services: If we are unable to provide the services you requested, we will offer a refund for the uncompleted portion of the services.
Service Dissatisfaction: If you are dissatisfied with the service provided, please contact us within 5days of service completion. We will review the matter and, if applicable, offer a resolution, including a partial refund.
2. Refund Process
To request a refund, you must contact us at [Insert contact email or phone number] with the following details:
Your name, contact information, and service description.
The reason for your refund request.
Any supporting documentation (e.g., receipts, service agreements).
Once we receive your request, we will evaluate the situation and determine whether a refund is appropriate. We aim to resolve refund requests within 5-10 business days.
3. Refund Eligibility
Refund eligibility is determined on a case-by-case basis. Refunds are not guaranteed and are subject to the discretion of Keystone Accounting Services LLC. Our decision will depend on factors such as:
The completion status of the service.
The nature of the issue or dissatisfaction.
The terms outlined in the service agreement.
4. Non-Refundable Services
Certain services may be non-refundable, particularly if the service has been provided or initiated. These include:
Completed tax filings or filings in progress.
Processed payroll services.
Services provided under a subscription or ongoing contract.
5. Chargebacks
If a client issues a chargeback through their bank or credit card company, we will immediately suspend all services and access to the client portal. Chargebacks may lead to legal action if necessary to resolve the dispute.
6. Amendments to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the updated effective date. You are encouraged to review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about this Refund Policy or would like to request a refund, please contact us at:
Keystone Accounting Services LLC
4101B Broadway 120, Astoria, NY 11103
Inqire@Keystone-accountingServices.com
+1(929) 933-7094